Phone + office email
Voice Capture & Routing
A clear callback request when your office cannot answer.
- Less interruption
- Useful job details
- Clear callback owner
Call handling for UK plumbing and heating companies
When your team can’t answer, the enquiry still moves forward.
ARKOZ answers selected calls when your office is busy or closed. It collects the job details you agree and sends your team a clear callback request.
Setup and testing included. 14 days live. From £750. Your team keeps the judgement.
INCOMING / 00:42
Call connected
LISTENING
CALLER
Waiting…
POSTCODE
Waiting…
JOB TYPE
Waiting…
PRIORITY CHECK
Pending
HANDOVER RULE
Priority wording checked → human callback
PENDING
STRUCTURED CALLBACK
Summary awaiting details
OFFICE
Incoming call
While your team is working
Busy on the job.Still ready for the next enquiry.
When your team cannot pick up, the caller can still explain what they need. Your office receives their details and the reason for calling, ready to follow up.
The enquiry reaches your office.
- Your office is busy
- The caller explains the job
- The right details are captured
- Your office gets the next action
How it works
From first answer to office callback.
You choose when calls reach the assistant, what it asks
and who gets the callback request.
EXAMPLE CALL
CONNECTED
ANSWER
Incoming call connected
Coverage rule: overflow after 18 seconds
- Caller
- New caller
- Postcode
- —
- Service
- —
- Next action
- Listening
RULE / Await approved information
Example call
Hear the problem. See the handover.
A caller needs help with their boiler. Here is how the assistant could collect the details and pass the enquiry to the office.
Example recording coming soon
Read the fictional call below while we prepare the recording.
Automated assistant · fictional caller and business
Discuss this call flow
FICTIONAL DEMONSTRATION
NORTHLINE HEATING
AUTOMATED ASSISTANT
Thanks for calling Northline Heating. I’m the automated assistant. I can take the details for the team. How can I help?
CALLER
Our boiler has stopped heating the water. I’m a new customer. My name is Sarah, and the postcode is M20 2AB.
AUTOMATED ASSISTANT
Thanks, Sarah. What number should the team call you on? Would you like the team to call you back?
CALLER
Yes, please. It’s 07700 900042.
AUTOMATED ASSISTANT
That’s 07700 900042. I’ll flag your callback request to the office. The team will review it and contact you. I can’t confirm an arrival time or a price.
Operating boundaries
Your team keeps the judgement.
ARKOZ can
- Ask approved questions
- Capture information
- Apply agreed routing rules
- Send structured summaries
- Transfer or escalate agreed calls
A person remains responsible for
- Technical diagnosis
- Safety decisions
- Bespoke pricing
- Attendance promises
- Unusual or uncertain cases
Missed-call estimate
Put a number on the calls you cannot answer.
Change the figures to match your business. The estimate uses your own numbers and assumes the same call volume every week of the year.
What you typically collect for one completed visit.
Calls that go unanswered and are not called back.
Assumptions40% book rate · 2 visits per customer
The share of missed calls you expect to turn into booked work.
Including the first job, within the year.
Potential missed revenue per year
£49,920
Average month
£4,160
Booked customers a week
4
An estimate from your own figures, using 52 weeks at the same call volume. It is not a forecast and ARKOZ does not promise recovered revenue.
Start with one call flow
Try one call flow in your business.
14-day Voice Capture Pilot
FROM
£750
UPFRONT
Continue into an agreed production implementation and £500 is credited towards it. The remaining £250 covers workflow assessment, configuration, testing and the end-of-pilot review.
Book a 20-minute workflow review
14
days of live use
1
selected call flow
250
test/live minutes included
£500
continuation credit
If you continue after the pilot
Managed Voice Capture: from £2,000 setup + £749/month.
Your £500 pilot credit is applied to an agreed production implementation.
Telephone usage, provider charges and bespoke integrations are separately scoped.
We discuss ongoing costs before you buy the pilot. ARKOZ is not VAT registered, so VAT is not added.
What the pilot includes
- Setup of one overflow or after-hours heating-enquiry workflow
- Dedicated test or forwarding number
- Approved caller questions and routing rules
- Structured callback requests to your office inbox, or another agreed notification destination
- Scenario testing before the 14-day live period begins
- Monitoring, a midpoint check-in and an end-of-pilot findings review
What it does not include
- Multiple departments or unlimited call flows
- Bespoke native CRM development
- Unlimited changes or usage
- Automated diagnosis, quoting or dispatch
- Staffed 24/7 human support
- Unapproved outbound campaigns
Why ARKOZ
We set it up.
We help keep it working.
Your team decides how calls should be handled.Kris and Arpad handle setup, testing and ongoing support.
The work involvedSelf-service softwareYour team runs itWith ARKOZWe handle the agreed work
Setup
Self-serviceChoose and configure the tool.
With ARKOZA call flow built around your office.
Testing
Self-serviceCheck the calls and handovers.
With ARKOZAwkward calls and failed handovers tested.
Monitoring
Self-serviceWatch for issues and investigate.
With ARKOZNotifications and recurring issues reviewed.
Support
Self-serviceManage changes and find help.
With ARKOZKris and Arpad are your named contacts.
Is it a fit?
A busy heating business. An office that needs backup.
Find the calls and follow-up tasks worth improving, based on your own figures.
Get my free enquiry action planLikely a good fit
- UK limited company focused on domestic plumbing and heating
- Usually 5–20 field engineers
- An existing office or admin process
- Calls cannot always be answered immediately
- Capacity to accept additional suitable work
- Ready to agree who handles each callback
Probably not yet
- Sole traders or commercial-only contractors: outside our initial focus
- Very low call volume
- No capacity for more work
- Prefer to set up and manage the software yourself
- Requires automated diagnosis or safety decisions
- Needs a large enterprise rollout immediately
Smaller teams or a different trade? You can still use the free workflow audit. We’ll tell you if there is a sensible next step — including when ARKOZ is not the right fit yet.
Other workflows we can assess
Less chasing between the enquiry and the next job.
Start with calls your office cannot answer. We can then assess where texts and emails could help with enquiries, quotes, appointments and repeat servicing.
Text + email
New-enquiry follow-up
Turn waiting enquiries into useful conversations.
- Quicker first reply
- Fewer missing details
- Know who is ready
Text + email
Quote follow-up
Keep open quotes moving towards a decision.
- Less manual chasing
- Questions reach you
- Clear quote status
Text + email
Booking reminders
Confirm visits and catch change requests sooner.
- Clear confirmations
- Earlier change requests
- Less diary chasing
Text + email
Service recalls
Remind customers when a service is due.
- Timely reminders
- More repeat work
- Less office admin
Reporting is included. See replies, outstanding actions and recorded outcomes across your agreed workflows. Text and email workflows are separately scoped after a software and data review; they are not included in the voice pilot.
Free enquiry action plan
Where could your office spend less time chasing?
Answer three sections about your calls, quotes and follow-up. Estimates are welcome. Get a personalised action plan showing what is worth a closer look.
- See which tasks are taking up time.
- Explore the potential using your own figures.
- Leave with a clear next step for your business.
Named responsibility
Built and supported by the people you meet.
“Start with one call flow. See how it works for the office. Then decide what is worth adding.”
- Named founders
- Clear operating limits
- Human escalation
- Transparent pilot scope
WORKFLOW / COMMERCIAL
Kris Kozma
Kris maps how your enquiries are handled, agrees the scope with you and stays in touch throughout.
TECHNICAL / DELIVERY
Arpad Palinkas
Arpad checks your phone and software setup, builds the connections, tests the system and handles technical support.
Straight answers
Questions before you book.
Is this just an AI receptionist?
Call answering is the starting point. We also set up the questions, callback notifications and human handover, then monitor how the agreed system works.
Why not buy a cheaper platform directly?
You can, and it may suit a straightforward setup. Our service includes agreeing the call flow with you, setting it up, testing it and monitoring it. Compare the full scope and ongoing responsibility when choosing.
Does it replace our office staff?
No. It handles selected repetitive first-response tasks while staff remain responsible for judgement, customer relationships and exceptions.
What happens if the assistant is uncertain?
It follows the agreed fallback: collect what it safely can, explain the next step honestly and notify or transfer to a person where configured.
Can we keep our existing number and software?
Often, yes. We first check how calls can be forwarded from your number and where your office needs the details. We confirm any connection to your existing software before agreeing the scope.
How is caller data handled?
Before launch, we agree what the assistant collects, what callers are told, who can access the details and how long they are kept. It should only ask for information needed to handle the enquiry.
Is it available 24/7?
The automated workflow can be configured for selected hours or continuous coverage. This does not mean ARKOZ provides staffed human support 24 hours a day.
What happens during the pilot?
We configure and test one agreed voice workflow, then run it live for 14 days. We monitor the handover, check in midway and review the findings with you. You can then choose whether to continue with managed Voice Capture. Other modules are optional, not a condition of continuing.
Do you guarantee more revenue?
No. Commercial impact depends on the client’s demand, capacity and sales process. ARKOZ measures operational outcomes such as information captured, routing and what happened next.
Workflow review
Show us where calls get stuck.
Tell us what happens when your office cannot pick up. In 20 minutes, we’ll discuss a practical call flow, check the next steps and explain the pilot. No presentation needed.
Book a 20-minute workflow review